FREQUENTLY ASKED QUESTIONS
Everything you need to know about Circe's before you visit
Frequently Asked Questions (FAQs)
Venue Policies
Q: What is your minimum age policy?
A: We operate a strict 18 and over policy. All guests must show a valid form of photo ID on arrival. Failure to do so may result in being refused entry.
Q: How long will my table be held if I am late?
A: We will hold your table for a maximum of 15 minutes past your booked arrival time. After this time, we cannot guarantee your table will still be available.
Q: Can the venue refuse entry or stop serving?
A: Yes, we reserve the right to refuse entry and/or stop serving at the manager’s discretion.
Q: Can I request a specific seating area?
A: While we will note all seating requests, we cannot 100% guarantee a specific area.
Pre-Ordered Items and Payments
Q: When do I need to pay for pre-ordered items and minimum spends?**
A: All pre-ordered items and minimum spends must be paid for in advance of your booking.
Q: Can I use pre-ordered food and drinks on a different day?
A: No, all pre-ordered food and drinks are only redeemable on the day of your booking/event and are not transferable.
Q: What happens if my guest numbers change?
A: You must adhere to your contracted guest numbers. If there is a drop in numbers, we will attempt to work with you to maximize your pre-ordered package, but this may not be guaranteed if items have been ordered specifically for your event.
Q: What seating arrangements are included with my booking?
A: If booking brunch, all guests will be allocated a seat. All other bookings are made up of seating and standing space unless stated otherwise (we aim to seat up to 30% of the group). This excludes guestlist bookings, which are standing only.
General Information
Q: Do you accept cash payments?
A: No, we are a cashless bar and only accept card payments.
Q: When does the kitchen close?
A: Our kitchen closes at 10pm every day.
Q: Does the guestlist guarantee entry or a table in the venue?
A: No, the guestlist does not guarantee entry or a table in the venue.
Q: Is there a dress code?
A: The dress code is smart casual.
Q: Do you operate a cloakroom?
A: We do not have cloakroom facilities.
Q: Are you wheelchair accessible?
A: Unfortunately, we are not. The rooftop is accessible via 75 stairs.
Q: Are you dog friendly?
A: Due to the nature of the venue being on a rooftop with lots of steps – we’re afraid not.
Q: Can you smoke/vape on the roof?
A: Smoking is not permitted on the tables and the bar, only in the designated smoking areas.
Cancellations and Amendments
Q: What happens if I cancel my booking within 72 hours of the booking date?
A: If you cancel within 72 hours of your booking date and you secured your booking with a card authorization, we reserve the right to claim your card authorization.
Q: Are pre-payments refundable?
A: No, we do not offer refunds on any payments made.
Q: Can I reschedule my booking if I’ve made a pre-payment?
A: Yes, you can reschedule your booking with at least 10 days’ notice, subject to availability.
Q: What is the maximum duration for all bookings?
A: All bookings have a maximum duration of 3 hours.
Q: Can I amend my event date?
A: We will do our best to accommodate changes based on availability and time frame, but it cannot be guaranteed.
Wet Weather Policy
Q: What happens if it rains on the day of my booking?
A: We are a rooftop venue that remains open come rain or shine! We are a predominantly covered rooftop.
Q: What if my booking is on the Cloud 9 area and it rains?
A: You can move your booking to an alternative date free of charge or join us in the downstairs area.
Find Circe's
You’ll have to battle past crowds of frazzled commuters at Waterloo station and climb up a series of staircases to get here, but it’s well worth the step count to reach this buzzy rooftop oasis with heaven like views of the city’s skyline.
